Here is what I think happened Ryan did not do it right! I am so glad my husband does not read my blog! That being said I took the knife and did it just like the video showed. I kept the knife at a 90' angle to the table and did not press down when sharping it. I just lightly pulled it back to me. I did this a few times then moved it to the middle slot. Repeated this same thing with the fist slot and the same on the third. LINKYO Kitchen Sharpener worked fine for me.
I have to say once again I am really impressed that the company went out of their way to call me and try to fix the problem! I guess that will be the last time I ask my husband to review something for me. So it works great the knife is sharp and works like new again.
Oh and I like that there is a long gripping part. This way you can really hold on to the sharper and not worry about it going anywhere.